That really sucks. I've ordered from them and had no problems, but I ordered through their ebay store.
How did you pay them? If it was with paypal, unfortunately you are probably past the 45 day window to open a dispute. You could possibly contact your credit card company and see if they can do anything.
Unfortunately I'm not sure there is much else you can do if they decide to hold fast with their side of the story.
I did notice that the shipment I got from them had an incorrect item value listed on the customs form (for MUCH less than the fabric was actually worth--which they probably do so their customers avoid import fees), so their biz practices are not exaaactly on the up and up.
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carisma_sensei
no subject
Date: 2010-12-09 01:01 am (UTC)How did you pay them? If it was with paypal, unfortunately you are probably past the 45 day window to open a dispute. You could possibly contact your credit card company and see if they can do anything.
Unfortunately I'm not sure there is much else you can do if they decide to hold fast with their side of the story.
I did notice that the shipment I got from them had an incorrect item value listed on the customs form (for MUCH less than the fabric was actually worth--which they probably do so their customers avoid import fees), so their biz practices are not exaaactly on the up and up.